Crusader Community Health is a non-profit community health center that provides primary medical, dental, and behavioral health care for more than 62,000 people at eight locations in northern Illinois. We have been caring for our community – and growing – since 1972.
Call 815-490-1600 to schedule an appointment or request an appointment through My Crusader Portal.
Visit CrusaderNOW! walk-in clinic without an appointment.
Call 815-490-1600 to schedule an appointment or request an appointment through My Crusader Portal.
Registered patients can contact an on-call provider 24-hours a day. Call 815-490-1600 for care.
If you’re having a medical emergency – such as chest pain or trouble breathing – call 9-1-1 or visit the nearest emergency room.
Visit My Crusader Portal to view your statements and pay a bill online. Crusader accepts several insurance plans, including private insurance.
Patients may be eligible to receive services at a discount.
This hotline enables employees, providers, patients, vendors, and other parties to report illegal conduct, including suspected fraud, waste, and abuse; compliance concerns; and any other activity that may be a violation of Crusader policies or other laws and regulations. The hotline is staffed by trained professionals who work for an independent organization.
Call 877-785-0010 anytime to report concerns. Callers may remain anonymous.
The Joint Commission can conduct an accreditation survey of Crusader Community Health at any time. The purpose of the survey is to evaluate the organization’s compliance with nationally established Joint Commission standards. The survey results are used to determine whether — and the conditions under which — accreditation should be awarded to Crusader Community Health.
Joint Commission standards deal with organization and safety quality-of-care issues and the safety of the environment in which care is provided.
Any patient, family member, community representative or employee can notify The Joint Commission regarding any concern about the quality of care provided, safety of care provided, or safety of the environment in which care is provided. Anyone with pertinent and valid information should notify The Joint Commission:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
Phone: 800-994-6610
Facsimile: 630-792-5636
Crusader Community Health (CCH) complies with applicable State and Federal Civil Rights Laws and does not discriminate on the basis of race, color, national origin (including limited English proficiency (LEP) and primary language), age, disability, gender identity, or sex. CCH does not exclude people or treat them less favorably because of race, color, national origin (including LEP and primary language), age, disability, gender identity, or sex.
CCH provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:
CCH provides free language assistance services to people whose primary language is not English, which may include:
If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact us at 815-490-1600.
If you believe that CCH has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, gender identity, or sex, you can file a grievance with:
Civil Rights Coordinator
1200 West Street
Rockford, IL 61102
815-490-1603
civilrights@crusaderhealth.org
You may file a grievance in person, by mail, or email. If you need help filing a grievance, a staff person of CCH or the Civil Rights Coordinator is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services Office for Civil Rights.
To file a complaint electronically through the Office for Civil Rights Complaint Portal, please use the following website: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf.
To file a complaint by mail or phone, please use the following contact information:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Crusader is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n).
This health center receives HHS funding and has Federal PHS deemed status with respect to certain health or health related claims, including medical malpractice claims, for itself and its covered individuals.
